Frequently Asked Questions
Question’s we are frequently asked by clients planning catering equipment and furniture hire for a wedding, or party in the South West of England.
Q. How do I book?
A. Submit an order to us by completing a ‘Quotation Request’ on the website, or email firstname.lastname@example.org . Alternatively phone our office on 01935 804 704, or 01963 458796 to discuss your requirements. For all orders we require a contact name, address and telephone number, delivery details and date of the event.
Q. How do I make payment?
A. We require a 30% deposit to secure the booking, the remaining balance is to be paid 14 days before delivery. Payments can be made by credit/debit card, cheque, cash or bank transfer.
Q. I do not know what I need, can you help?
A. All our staff have the expertise to assist with event consultation. Making recommendations for you on the type of equipment that you might require and in what quantity. Please give us a call and we will do our best to help you.
Q. Can I get a quotation?
A. We are happy to provide a free, no obligation quote. Please contact by email email@example.com, phone 01935 804 704.
Q. Can I see the equipment?
A. We have a large warehouse in Exeter on Sowton Industrial Estate and you are very welcome to visit.
Q. Is there a minimum order?
A. You are welcome to order as little as you like. We recognise that intimate events are as important as larger events.
Q. Where will you deliver to?
A. We deliver to the four South West counties; Devon, Cornwall, Somerset, Dorset, along with Bath and Bristol. However, please do not hesitate to contact us as we are willing to look at any delivery. We are able to deliver to any venue and are well practised in locating marquees in fields! Delivery is stated as being to your door at ground level. However we will assist wherever possible within reason. We do not specify times, but can state am or pm and all deliveries/collections will be completed within the working day. Call Jim our transport manager within seven days of your delivery for more details. If you supply a mobile phone number our drivers will text you with an update.
Q. What does it cost to deliver and collect?
A. Delivery and collection is an additional charge and is calculated on a zoning system from our delivery point in Martock, in Somerset. Alternatively if you are closer to our Exeter point we will use that point. Presuming the order fits on one vehicle, less than a weight of 1200kg, or volume the amount charged is not affected by the quantity ordered. When the order necessitates more than 1 vehicle an additional cost will be incurred.
How long is the hire period
Q. How long is the hire for?
A. All prices quoted are for the standard hire of 3 days; delivery the 1st day, use the 2nd day and collect the 3rd day. In the case of weekends we normally deliver on a Friday and collect on a Monday. We do not deliver or collect on weekends, or bank holidays if we can avoid it. However we are happy to quote for weekend delivery and collection. If you can receive your delivery on a Thursday at no additional cost.
Q. Can I amend my order?
A. You are welcome to change quantities for your order up to 14 days before the delivery. After that we cannot guarantee alterations but will do our best as we do appreciate that guest numbers can continually change.
Q. What happens if I have to cancel my order?
A. Any cancellations within 14 days prior to the delivery date for the hire will be charged at the full rate. Should you cancel 1 month prior to the delivery date there will be a charge of 30% of the hire charge.
Do I have to wash the equipment
Q. Do I have to wash the equipment?
A. We do not ask that you wash the equipment just that any food waste and liquid is disposed of and all items are packed away in the boxes and crates provided. With regard to the large cooking equipment we do ask that it is given a wipe-down to ensure food and grease is removed. We do reserve the right to charge for cleaning the cooking equipment should it be returned in a poor state.
Q. What if I break, damage or lose any of the equipment while on hire?
A. We have replacement costs for all our equipment, so for any item that is broken, damaged or lost, we would ask you to pay. It is possible that an item may turn up at a later date in which case we ask that you return it to the warehouse, whereby we will credit the associated charge.
Q. Do I need to wash the linen?
A. We do not ask that you wash the linen, however please be aware that should the laundry company be unable to remove any stains you will be charged. To avoid charges we do recommend that any potential stains are soaked and wet cloths are not packed in the bag, as they will go mouldy in a very short space of time.
I can’t find what I am looking to hire
Q. Something I want is not on your website, can you help?
A. If you cannot see something that you require on our website please do contact us as it is possible that we do have it available or we may be able to source it from one of our suppliers.
For further information please see our Terms and Conditions.