1. All equipment shall remain the property of South West Event Hire Ltd (the supplier)
  2. During the period of hire, the hirer shall be solely responsible for the hired goods and the hirer shall at all times be responsible for insuring all goods, from the time of acceptance of the goods until the time they are returned to the supplier or accepted back into the possession of the supplier.
  3. A 30% deposit is required when placing an order and the remaining balance is required in full, 14 days prior to the date of delivery, except where account facilities have been previously agreed.
  4. Shortages, breakages or damages to goods or packaging will be charged according to the full replacement value at the time of hire, details of which are available on request. Should the hirer wish to have any damaged goods returned for inspection, the supplier must be notified in writing within 14 days of the hirer being informed of any such damage. Otherwise, the said items will be disposed of. The cost of returning any goods will be at the hirer’s expense. The supplier will take back and credit any shortages subsequently returned within 14 days of invoice date. In all other cases, full payment for replacement cost is required.
  5. When the goods on hire are collected by or delivered to the hirer, the hirer shall inspect the goods and sign the supplier’s delivery note. In the event of shortage or damage the hirer shall endorse the note accordingly at the time of collection or delivery. If the hirer fails to perform any of his obligations under this condition, any goods will be deemed to have been collected/delivered in a clean undamaged condition.
  6. Standard hire charges are based on a weekend hire (Friday to Monday) unless previously agreed or discussed with the suppler. The hirer may not extend the hire period without prior permission from the supplier. If the supplier agrees to extend the period, the hirer agrees to pay any extra charges accordingly.
  7. Goods must be available for collection at the delivery address, unless otherwise agreed. All deliveries and collections will be charged for. Any extra expenses incurred where subsequent journeys and/or extra vehicles are made necessary, will be charged accordingly.
  8. The supplier will not accept any goods other than those that have been hired and specified on the collection note. Any goods returned which do not belong to the supplier will be notified to the hirer. Should they not be collected within 14 days the supplier reserves the right to dispose of them. Should the hirer wish to have such items returned to them then it will be at the hirer’s expense.
  9. Any person signing a delivery/collection note on behalf of the hirer is deemed to be authorised to do so.
  10. All prices are subject to VAT at the standard rate.
  11. The hire shall be deemed to be continuing until the goods are returned to the supplier. In the case of a late return of hired goods on the part of the hirer, a hire charge equivalent to the daily hire rate will be made for each day the goods are retained beyond the agreed hire period.
  12. In the event of a cancellation by the hirer less than 1 calendar month prior to the hire delivery date, 30% of the lost hire charges will be payable by the hirer to the supplier. For any cancellations made within 14 days of the hire delivery date, 75% of the lost hire charges will be payable. Any cancellations made within 7 days prior to the delivery date will be subject to charges at 100% of the full hire rate.
  13. For approved account customers, the supplier’s terms are strictly net 30 days. The supplier reserves the right to charge interest as per the late payment of Commercial Debts (interest) Act as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002, should payment be delayed for any reason.
  14. The supplier shall not be responsible for any injury or damage to persons/property arising from the use of any equipment under hire. The supplier shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the supplier being in default of the performance of its duties.
  15. The supplier will make every effort to deliver and collect at the times requested by the hirer within normal working hours Mon-Fri 8am to 5pm, but specific timings cannot be guaranteed. Removal of goods will be as promptly as possible, but collection cannot be guaranteed immediately after use from every venue at the same time. It is the hirer’s responsibility to ensure that the equipment is kept dry and in a secure place until collected.
  16. The supplier will endeavour to supply the specific items requested, however reserves the right to substitute an appropriate alternative where necessary. All colours shown in the supplier’s sales literature and swatch cards are only representative of the actual colour as shades may vary.
  17. Goods will only be counted on site if specifically requested in writing by the hirer in advance. A named representative must be present to check the goods with the supplier’s driver and countersign the collection note. Failing this all items will be counted and checked upon return to the supplier’s premises and the supplier’s decision as to losses/damages will be final. Third party carriers are not authorised to check goods and any items collected by them are done so at the hirer’s risk and any decision made in respect of items deemed lost/damaged or short by the supplier are final.
  18. Any invoice queries must be raised in writing within 14 days of the invoice date. South West Event Hire reserve the right to refuse investigation into queries raised after this time period has lapsed.
  19. All goods must be returned in the original boxes or transportation equipment they were supplied in. Charges will be made for any packing boxes, crates, linen bags etc not returned.     
  20. In the case of linen, every effort should be made on the hirer’s part to ensure that the linen is stored in dry conditions until it has been collected by the supplier. This is to minimalise the spread of mould that can occur in damp atmospheres.
  21. South West Event Hire do not normally make a charge for the cleaning of equipment that is hired. However, South West Event Hire reserves the right to make such a charge for any equipment returned in an excessively soiled condition requiring extra cleaning/attention.
  22. In the event of extreme weather conditions which result in the supplier being unable to safely deliver or collect the hire goods, the supplier reserves the right to alter the arrangements for delivery or collection and shall not be liable to the hirer for any losses or costs that shall arise as a result.