How To Hire

Welcome to South West Event Hire Ltd latest website. If you are an existing customer, please log in to our website using your email address and then select the products you wish to hire and complete your wish list. Our customer service team will then check stock availability/delivery charges for your dates and forward your no obligation quotation to you, as quickly as possible. We aim to answer every enquiry within 24 working hours from receiving your wish list.

If you are new to hiring equipment from our company, you are very welcome, and we wish to be of service to you, for your event. We provide catering equipment and furniture hire for large and small events, but every job is very important to us. Our operating area covers the whole of the four South West counties of Devon, Dorset, Somerset, Cornwall and includes Bath and Bristol.

Please create an account so that we will have all the information necessary to complete your enquiry quickly and accurately. We don't use your information for any other purposes, and we don't pass your information onto third parties for advertising etc. Then select the items that you think you would like to hire, and submit your wish list, making sure to complete the dates of your event, and the venue/delivery address. Post codes are very important to us, as all our delivery vehicles are fitted with Sat Nav and tracking systems to help us get the equipment to you on time. Alternatively you are very welcome to collect/return the hired goods from/to our Exeter warehouse during 0800 - 1700 Monday to Friday excluding bank holidays.

We will produce a no obligation quotation within 24 hrs during the Monday - Friday, which will have a 5 digit reference number for your event. please use this reference number during any subsequent changes to this quotation. While we are producing your quotation we will check our stock availability at that time, to ensure we are able to complete your request. This however doesn't reserve the stock for you. Once you are happy in principle with this quotation, we ask that you pay a 30% deposit to confirm the order and this will reserve the stock for you. We do however understand the difficulty in fixing final numbers of guests, therefore you can still adjust your numbers up to 14 days prior to delivery. At this point your final balance is due to be paid, which you can do by Bac's transfer to our bank, credit & debit card payment via our website  via Sagepay (link to Sagepay page), or by cheque. Please note cheques must be cleared prior to the hire goods leaving our warehouse.



If your numbers do suddenly increase at the last moment, it's a last minute decision to hold the party, or you have been let down by another supplier, we will still do our utmost to help you make your event a success and offer alternative hire equipment if necessary, so that your guests think it was the best party ever. South West Event Hire Ltd holds catering equipment, place settings and furniture for approximately 5,000 guests. This enables us to support 40 -50 events per week in our area and numerous satisfied customers. Our warehouse doors are open for you to see how we operate, clean equipment to the highest standards and you are very welcome to visit our showroom.

The hired goods will be supplied to you in plastic crates, and all we ask is that you return the equipment to the boxes it was supplied in, having removed any remaining drinks, or food waste. We will do the washing up after the equipment has been returned to our warehouse.

We take every effort to ensure that hire equipment is provided to you in good working order and clean, ready for your immediate use. If you do discover any of the hire goods are damaged prior to them being used, please inform us immediately, by phone (answer phone is permanently set for out of hours), text, or email. if yo don't inform us of breakages we can only presume that the goods were damaged during your event.

If you have any further questions please don't hesitate to give us a call on 01392362666.

Thank you

Gordon Smith

Director
South West Event Hire Ltd